Common questions, answered.

Braid Boss Pro is $14.99/month with a 14-day free trial — every feature unlocked from day one. There are no contracts, no setup fees, and you can cancel anytime from inside the app.

Every feature — unlimited clients and appointments, booking links, deposits, contracts, retail storefront, reminders, marketing tools, analytics. No limits, no locked features. After 14 days you're billed $14.99/month unless you cancel.

From inside the app, go to Account → Manage subscription. That opens the Stripe billing portal where you can cancel in one tap. You'll keep access until the end of your current billing period.

Yes — $149/year (save $30.88 vs paying monthly). You can switch between monthly and annual at sign-up or anytime from the billing portal.

Founding stylists keep full lifetime access at no monthly cost — your account is grandfathered in forever. Nothing changes, and there's nothing you need to do. The new monthly plan only applies to new stylists joining now.

Generic salon software wasn't built around how braiders work — variations, hair-included pricing, deposit policies for long appointments, retail storefronts for hair products and edge control. Braid Boss Pro is the business operating system for braid stylists, with workflows + tools designed around the braid chair.

No. Braid Boss Pro is a Progressive Web App (PWA). Open braidbosspro.app in your phone's browser and install it to your home screen — iPhone Safari and Android Chrome both support it natively. Step 6 of the How It Works guide walks you through the install on both phones.

Yes. Braid Boss Pro is mobile-first and works on iPhone Safari, Android Chrome, and any modern desktop browser. The home-screen install is supported on iOS 16.4+ and recent versions of Android Chrome.

You do. Braid Boss Pro uses Stripe Connect to route every payment directly to your own Stripe account — we never custody your funds. Deposits, balances, and product sales all land in your Stripe dashboard the same day they're charged.

Stripe Connect is Stripe's platform for routing payments to multiple connected accounts. When a client pays a deposit or a customer buys a retail product, the charge happens directly on YOUR Stripe account — not ours. Stripe handles refunds, 1099s, payouts, and disputes for you.

No — deposits are optional per service. You can require a deposit on some services and not others, or run the entire calendar + client + retail workflow without a single deposit. Most stylists require 25–50% deposits to dramatically reduce no-shows.

Only if you want to take card payments through Braid Boss Pro. You can list products as external-checkout (the Buy button redirects to your Shopify, Etsy, or other shop) or local-pickup-only without connecting Stripe.

Yes. Go to Settings → Clients → Import and paste names + phone numbers + emails from a spreadsheet. Braid Boss Pro de-duplicates against your existing client list so you don't get doubles.

Every account gets: branded booking link (/@yourhandle), real-time calendar, deposit collection, Stripe Connect payments, contracts + e-sign, pricing calculator + saved quotes, client management, retail storefront with product variants + inventory, order tracking, email + SMS text reminders, mobile dashboard, and PWA install. Every feature is unlocked during the 14-day free trial.

Yes. Braid Boss Pro can text clients automatically — booking confirmations, a day-before and 2-hour reminder, balance reminders, and a post-visit review request — from a verified number. You switch SMS on in Account → Notifications, clients opt in on your booking page, and texts run on prepaid credits (1 credit = 1 text). Clients can reply STOP to opt out anytime.

Under 10 minutes from sign-up to a shareable booking link. The How It Works page walks you through the five-step setup checklist — add services, set availability, connect Stripe, share your link, install on your phone.