Terms of Service

Braid Boss Pro is owned and operated by Wynn Essentials, LLC. All references to “Braid Boss Pro,” “we,” “us,” or “our” in these Terms mean Wynn Essentials, LLC. The website at https://braidbosspro.app and the email address hello@braidbosspro.app are operated by Wynn Essentials, LLC.

Braid Boss Pro is software for independent stylists to organize appointments, clients, photos, quotes, and communication. It is a record-keeping and organization tool — nothing more, nothing less.

• You are responsible for the accuracy of every detail you record — pricing, appointments, client notes, photos, and messages.
• You are responsible for getting client consent before storing their information, especially photos. Don’t add a client’s photo without permission.
• You are responsible for following the laws and regulations that apply to your business in your area — licensing, taxation, employment, and health/safety.
• You are responsible for keeping your account credentials safe.

Braid Boss Pro shows insights, retention metrics, and analytics computed from your own data. These are organizational tools — not predictions or guarantees. We make no claim, promise, or guarantee about the income or business outcomes you’ll see by using the app.

Braid Boss Pro uses Stripe, an independent, PCI-DSS-certified payment processor, to handle payments — client deposits and balance payments you collect through the app, and your own Braid Boss Pro subscription. Card details are entered directly with Stripe and are never seen or stored by Braid Boss Pro; we retain only the payment metadata needed to display your transactions, issue refunds, and reconcile payouts (amounts, status, and Stripe reference IDs). Stripe’s handling of payment data is governed by Stripe’s Privacy Policy. You may also record payments you take off-app (cash, CashApp, Zelle, etc.) for your own bookkeeping; you are responsible for the accuracy of those records and for any taxes due.

You agree not to use Braid Boss Pro to:

• Send messages, reminders, or content that violate anti-spam laws (TCPA, CAN-SPAM, GDPR e-privacy, etc.) in your jurisdiction.
• Store or transmit content that’s harassing, illegal, or violates someone else’s rights.
• Attempt to break, scrape, or reverse-engineer the service.
• Impersonate another stylist or business.

If you sell classes or video lessons through Braid Boss Pro, you’re representing that you own the content or are licensed to sell it, and that its title, description, and price accurately describe what a buyer will receive. Video purchases carry a 7-day money-back guarantee — a buyer can request a full refund within 7 days of purchase, no questions asked. We may remove a listing, hold or reverse a payout, or suspend your ability to sell if we reasonably believe it’s fraudulent, infringing, or misrepresented.

Copyright complaints (DMCA). If you believe a class or video infringes your copyright, file a notice from the “Report copyright infringement” link on that listing’s page, or email hello@braidbosspro.app with: (1) a description of the copyrighted work, (2) the listing’s URL, (3) your contact information, (4) a statement that you have a good-faith belief the use is unauthorized, and (5) a statement, under penalty of perjury, that the notice is accurate and you’re authorized to act on the owner’s behalf. We’ll remove or disable access to the listing while we review it. A stylist whose content is removed may submit a counter-notice; repeated, upheld infringement may result in suspension.

Program description. Braid Boss Pro sends:

• Appointment confirmations
• Appointment reminders
• Booking updates
• Booking approvals
• Booking denials
• Contract reminders
• Payment reminders
• Review requests
• Customer support messages
• Rebooking reminders
• Promotional offers (only with separate opt-in)

Clients consent to transactional appointment messages and promotional messages through two separate, optional checkboxes on the booking form. Promotional texts are sent only to clients who separately opt in; clients can receive transactional messages without any promotional texts.

Message frequency. Message frequency varies based on user activity and appointments.

Message and data rates. Message and data rates may apply.

To stop messages. You may opt out of SMS communications at any time by replying STOP. After opting out, a confirmation message may be sent.

To rejoin. To rejoin, opt in again through the website or reply START where supported.

For help. Reply HELP for assistance. You may also contact support through the website, or at hello@braidbosspro.app.

Carrier disclaimer. Mobile carriers are not liable for delayed or undelivered messages.

Privacy. Questions regarding privacy practices should be directed to our Privacy Policy.

You can delete your account at any time from Account & Sync → Delete account. Deletion is permanent and cascades through every per-user database row we keep. Local device data needs to be cleared by you (uninstall or clear browser storage).

We work hard to keep Braid Boss Pro online and synced, but we can’t guarantee zero downtime. Guest mode and offline mode are designed so the app keeps working on your device even when our backend is unavailable.

The app is provided “as is” and “as available”. To the maximum extent allowed by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. Our total liability for any claim related to the app is limited to the amount you paid for the app in the 12 months preceding the claim — which, for the foreseeable future, is $0.

We may update these terms. Material changes will be highlighted in-app the next time you sign in.

Questions? Contact Wynn Essentials, LLC at hello@braidbosspro.app.