Email us
The fastest way to reach support is by email at hello@hairwellnessslab.com. Include screenshots if you have them — they cut our response time in half.
Frequently asked
Can I use Braid Boss Pro without creating an account?
Yes. Guest mode keeps everything on your device. Create an account later if you want sync, cloud backup, or multi-device access — your local data will migrate up the first time you sign in.
Why don’t I see push notifications on my iPhone?
Browser-based push isn’t supported by every iOS Safari version, and it’s never as reliable as native iOS push. Once we ship the App Store build, you’ll get true iOS push without re-subscribing — your existing setup carries over.
Where are my photos stored?
If you’re signed in, photos live in a private storage bucket that only your account can read or write. Each photo is also kept locally as a fast cache. Guest mode keeps photos only on the device.
How do I export my data?
Account & Sync → Export all data (JSON). Downloads everything we have for you in one file.
Can I delete my account?
Yes. Account & Sync → Delete account. Type 'delete' to confirm; your auth record and per-user database rows are removed permanently. Local-only device data needs to be cleared manually (uninstall or clear browser storage).
Does Braid Boss Pro process payments?
No. There's no Stripe and no payment-card collection inside the app. Receipts and invoices are PDFs you generate locally; collection still happens off-app via cash, CashApp, Zelle, or whichever method you prefer.
Service status
If something is unresponsive or sync looks stuck, check that you have a working connection first. The app keeps running offline — your changes save locally and upload as soon as you’re back on. If it persists, email hello@hairwellnessslab.com with the time and what you were doing.
Legal & privacy
Looking for our policies? See the Privacy Policy and Terms of Service.